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Policies

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.


Returns and Exchanges

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.


Sales Tax

Sales tax is charged on instate orders if required by law.


Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.


Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.


Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.


Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

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from the News Desk

A Lot of RV Parks Have Been 'Going to the Dogs!'
By Woodall's Campground Management
According to RVtravel.com, almost half of all RVers travel with a dog. Indeed, the Travel Industry Association of America (TIA) reports that pooches are the most popular animal pet that travelers take with them on vacation. ...

Camping Unplugged
The Calgary Herald
It's no secret that some of the most beautiful places to camp are off the beaten trail, where the conveniences of water, electricity and sewer hookups are but a distant memory. But ...


Airstream Caravan Attracts Veteran RVers | RV Business
By RV Business
The types of people and where they travel on a Wally Byam Caravan, like the one that stopped in Helen, Mont., recently, are as different as the variety of. ...


Earthbound RV Now Building at New Site | RV Business
RV Business.com
Earthbound RV LLC has begun production of its highly stylized, eco-friendly Earthbound travel trailer in 26- to 30-foot lengths, ...

(Another RV refrigerator fire!)

Firefighters save pets in recreational vehicle fire 
By Joe Wolfcale, Marinscope Newspapers
Megan, a golden retriever-Labrador mix, was treated for smoke inhalation and released late last week after firefighters rescued her and another dog from a small fire in Larkspur July 14. ...
 

Thousands of RVs descend on Expo Center for rally
Louisville Courier-Journal By Sheldon S. Shafer • sshafer@courier-journal.com 
July 21, 2010 Louisville will be the recreational-vehicle capital of the country this weekend, ...

RV Park Owner Raffles Park to Pay Off Debt
Woodalls Posted: 16 Jul 2010 11:39 AM PDT
Click here to watch a video from KCRA-TV about the following story. A $1 million piece of dream land in the high Sierra Nevada Mountains northeast of Sacramento, Calif., can be yours for just $100, if you win Rob Mowrey’s raffle. “My dream is really crushed by the economy and fuel,” he told KCRA-TV, Sacramento. ...

from the news desk

 

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